Customer Service Representative

Job Description:
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Specification:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Must be flexible to work in shifts
Excellent communication skills
Qualification:
Bachelor's or above. 
Maximum age: 30
Salary: 
up to 21,500/-
Job Location:
Karachi, Lahore & Islamabad.

Send us your CV at careers.pk@ibex.co

Subject line should be "Customer Service Representative"