Receptionist

General Purpose
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
Main Job Tasks and Responsibilities
? answer telephone, screen and direct calls
? take and relay messages
? provide information to callers
? greet persons entering organization
? direct persons to correct destination
? deal with queries from the public and customers
? ensures knowledge of staff movements in and out of organization
? general administrative and clerical support
? prepare letters and documents
? receive and sort mail and deliveries
? schedule appointments
? maintain appointment diary either manually or electronically
? organize meetings
? tidy and maintain the reception area
Education and Experience
? Minimum Education Level Graduation
? knowledge of administrative and clerical procedures
? knowledge of computers and relevant software applications
? knowledge of customer service principles and practices
? keyboard skills
Key Competencies
? verbal and written communication skills
? professional personal presentation
? customer service orientation
? information management
? organizing and planning
? attention to detail
? initiative
? reliability
? stress tolerance