Travel Consultant

Job Description:
UK Based Travel Agency Looking to Recruit Travel Agents:
Total Positions: 10
Due to our continued success we are now looking to recruit some exceptional and experienced Travel Reservations Agents for our Islamabad office. We are currently looking to employee agents to work on a Full Time Permanent. We are open (Monday – Friday) 0900am – 18:00pm Saturday: 10:00am – 15:00pm Sunday: Closed (UK Times)
As a Travel Reservations Advisor, you will be required to handle inbound reservation queries in a fast paced reservations environment. You will use your Travel knowledge and expertise to convert enquiries into reservations to meet specific customer needs.
Key responsibilities and accountability:
To act as first point of contact for all reservations queries raised by the customer via telephone, email, internet or fax.
To handle all travel reservations enquiries in a timely and professional manner;
To endeavour to cross and up-sell where an appropriate sales opportunity exists;
To overcome customer objections - thus maximising booking opportunities;
To liaise with internal departments to ensure that the customers enquiry is handled within agreed timescales;
To undertake ad hoc administrative tasks assigned to you by your manager.
Education and Experience
• Knowledge of admin procedures obtained through working in an office environment;
• Computer literate;
Key Competencies
• Strong English Communication Skills, verbal and written;
• Problem analysis and problem solving skills;
• Strong customer focus;
• Listening skills;
• Organising and planning;
• Attention to detail;
• Self-motivated;
• Team player;
• Ability to cope in a pressured workplace.
Full training will be given on systems;. Candidates will need to be available for Training and start work Immediately.
Skills
Strong English Communication Skills, verbal and written