District Manager

Scope of Position in Lahore Office:
To further develop the branch in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct

Major Duties and Responsibilities:

Operations:
• Create and maintain an effective branch organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the branch
• Monitor and improve key departmental productivity indicators including but not limited to:
o Shipments Per Desk (SPD)
o Revenue Per Desk (RPD)
o Expense Per Desk (EPD)
o Revenue Per Shipment (RPS)
o Revenue to Expense ratio
o Excel measurements
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Assist the management team to map and understand their department process flow, constantly looking for areas of improved efficiency to offer customer better cycle times and service as well as controlling costs.
• Ensure all customer standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database by the management team.
• When needed assist managers in building and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Sales:
• Actively develop business for the branch through active involvement in sales and retention process and close coordination with sales department.
• Attend the weekly branch sales meeting and facilitate the involvement of all managers in the branch sales program
• Assist the DSM in the creation of the annual district sales plan and ensure that this is in line with budget and product business plans.
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the appropriate databases.
• Ensure Customer Reviews are completed with all customers with more than $500 revenue per month.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Ensure that the branch has an active role in the transition of new business / and continues to develop existing business.
Systems:
• Be open to implementing new system changes and enhancements into your branch.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your branch.

Culture:
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Periodically monitor the levels of customer service within your branch team

Qualifications, Experience and Education Requirements
• 4 + years of industry specific qualification (country specific)
• Strong business acumen
• Proven leadership attitude and background.
• Strong market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Proven negotiation skills.
• Good computer skills (Excel, Word).

Reporting Structure
Country Manager or RVP (Direct)