Client Relationship Officer

Job Description:
• Calls to clients/customers to learn about and address their needs, complaints, or other issues with products or services.
•  Engaging in active listening with customers and callers, confirming or clarifying information and diffusing angry clients, as needed
• A confident and determined approach and the ability to cope market competition.
•  Work closely with other team members based on trust and reliability
• Exceptional customer service, active listening, verbal and written communication skills along with professional phone voice
• Participation in customer retention activities.
•Better understanding of company products and services
• Must be able to handle computer proficiently along with strong typing skills.
•Good time management skills between calls
•  Must be fluent in Urdu and English Language To provide quality customer services in order to retain and increase number of relationships
Skills
Query HandlingPresentation SkillsContent WritingLab KnowldgeMicrosoft WordMicrosoft ExcelStrengthening Client RelationshipsClient Administration
Job Details
Job Channel:
Women Jobs
Industry:
Banking/Financial Services
Functional Area:
Client Services & Customer Support
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Shift:
First Shift (Day)
Job Location:
Lahore, Pakistan
Gender:
Female
Age:
23 - 28 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3Years