Help Desk

Job description
Job Purpose:
To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.
Key Responsibilities:
Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.
Maintain liaison calls between clients, Customer Relationship Managers and all client employees in a conscientious and courteous manner.
Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
Generate daily reports and distribute as directed by the Helpdesk Manager.
Job Type: Full-time
Salary: Rs35,000.00 - Rs40,000.00 per month
Application Question(s):
Do you have 1 year call-center experience (UK based campaign)? Yes or No
An individual will work in rotational shift pattern. Are you willing to work in rotational shift pattern? Yes or No
Our salary package is starting from PKR. 35,000 to PKR. 40,000. Will you be willing to work in this package?
Education:
Bachelor's (Required)
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