Technical Writer

JOB SUMMARY:

To be the overall in-charge of all Elate IT Service documents internally and externally ensuring all IT related topics are well presented, organized and documented with a business mindset. To keep all IT documents updated and ensure that all user guides are simply published and easy to follow

ESSENTIAL JOB FUNCTIONS:

• To write IT technical terms in a purely business language, to read, understands and communicates information and ideas in writing understandable in the enterprise.
• To take proper minutes of meetings and convert the IT terms into simple English Language.
• To learn quickly of the new technical processes and to write it properly in a well organized manner.
• To develop constructive and cooperative working relationship within the team and enterprise.
• To learn how to conduct trainings and to be proactive and ensure that all staffs taking the training gets the best out of the materials provided.
• To meet every IT staffs and understand their day to day duties and simplify their responsibilities in easy terms and simple language.
• To develop specific goals, plans, prioritizes, organizes and accomplishes the work.
• To understand drawings and Visio diagrams and convert them into basic language.
• To prepare user manuals and guides, technical help books (How- To Format), online help documents and reports.
• To work closely with the team and ensure that all projects and tasks have proper documentations in place and gets update regularly.
• To understand document management system, document provisioning and versioning.
• To update all existing documents and manuals, create a standard procedure to be followed on all documentations.
• To organize documents logically and begin and end documents effectively, present results and recommendations for management and the team.

POSITION QUALIFICATIONS:
• Education:
(Minimum)
Bachelor’s Degree in Computer Science, Computer Engineering, English Literature, and/ or Business Administration
• Certification(s)/ Training(s)
(Minimum)
Related Trainings / experience in creating hardware or service manuals for technical installation, user manuals training, and documented complicated IT and business processes
(Preferred)
Project Management Experience
• Computer Skill(s):
Excellent Microsoft Office Skills + MS Project and MS Visio
• REQUIRED TARGETS:
Prepare daily, weekly, monthly reports, white papers, system descriptions, design criteria, inspection reports, equipment outage reports, etc.