Call Center Agent
Cogentro Global
Faisalabad  -  Pakistan
1 Current Job Openings

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Job Detail
  • Industry:
    IT - Software
  • Total Positions:
  • Job Type:
    Full Time
  • Salary (PKR):
  • Job Location:
    Faisalabad, Pakistan
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Nov 15, 2023
  • Job Posting Date:
    Nov 05, 2023
Kashmir Road, Ghulam Muhammad Abad, Faisalabad, Pakistan
Job Description

Role Description
This is a full-time on-site role for a Call Center Operator located in Faisalabad. The Call Center Operator will be responsible for handling inbound and outbound calls, assist customers with inquiries, provide information about products and services, and follow call center scripts when handling different types of calls. The Call Center Operator will also be responsible for providing exceptional customer service, resolving customer complaints, and escalating issues to the appropriate department when needed.
Phone etiquette, communication, and customer service skills
Experience in customer support and contact centers
Excellent verbal and written communication skills in English and Urdu
Ability to work well under pressure and handle stressful situations
Good problem-solving skills and ability to think on their feet
Effective listening skills and ability to show empathy towards customers
Familiarity with CRM software and Microsoft Office
High school diploma or equivalent
Associate's or Bachelor's degree in a relevant field is a plus

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