Customer Service Remote

Job Title: Customer Service
Level: Staff or Leader
Employment Type: Full Time

Job Overview:
We operate in the digital services space, and we are looking for dedicated and detail-oriented candidate to join our remote Customer Service team. You will be the first point of contact for users via LiveChat, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English and the ability to work in a fast-paced digital environment.

Responsibilities:
Respond to customer inquiries promptly and accurately through chat platforms
Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
Provide accurate information regarding ongoing promotions, benefits, and platform procedures
Monitor, follow up, and ensure resolution of customer requests
Use backend and frontend systems to assist customers
Communicate system-related issues to the team lead quickly
Collaborate internally with relevant departments such as finance or tech support
Adhere to customer service policies and data protection standards
Prioritize multiple chats and manage time effectively during high-volume periods
Participate in ongoing training and development to improve service quality


Requirements:
Able to communicate and write in English
Able to work 12-hour shifts, 6 days a week (including weekends or holidays if scheduled)
Rotational schedule with compensations for weekends/holidays
Experience in customer service or support roles preferred
Experience in digital platforms such as e-commerce, fintech,... is a plus
Ability to handle multiple chats simultaneously in a fast-paced environment
Must have own laptop or desktop with a stable internet connection


Benefits:
Competitive salary ($550 - $700 based on experience and position level)
Fully remote work
Opportunities for training and career growth
Fast-paced and supportive work environment

CV send to lynnn.hr@gmail.com

Note: Position and salary will be offered based on experience and skill level.