- Perform tasks to support the sales department in the UK.
- Managing inbound and outbound calls.
- Following various communication scripts when speaking to a caller.
- Customer engagement through voice, chat and other corresponding platforms.
- Identifying customer needs, answering questions and providing solutions/alternatives.
- Creating and processing sales orders
- Upselling products and services when possible
- Building sustainable customer relationships
- Keeping records of all conversations organized
- Building product knowledge
- Improving performance and hit goals.
- Managing customer accounts
- Performing data entry tasks as necessary.
- International Call Center Background
- Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
- Multitasking Ability
- Excellent command of computer and internet.
- Flexible, Adaptable, Creative, Energetic attitude
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