Call Center Sales And Support Analyst

Sales and Support Analyst:

Job Description
Perform tasks to support the sales department in the UK.
Managing inbound and outbound calls.
Following various communication scripts when speaking to a caller.
Customer engagement through voice, chat and other corresponding platforms.
Identifying customer needs, answering questions and providing solutions/alternatives.
Creating and processing sales orders
Upselling products and services when possible
Building sustainable customer relationships;
Keeping records of all conversations organized
Building product knowledge
Improving performance and hit goals.
Managing customer accounts
Performing data entry tasks as necessary.
 
Skills Requirement
International Call Center Background
Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
Multitasking Ability
Excellent command of computer and internet.
Flexible, Adaptable, Creative, Energetic attitude

Salary Package Rs25000 - Rs32000

Timing 4:30 pm - 1 am Monday to friday and sunday 6 days shift.

Evening Shift