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Call Center Agent (female)

https://www.pakpositions.com/company/onqual-health-solutions

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Job Detail
  • Industry:
    Customer Service / Telecalling
  • Total Positions:
    2
  • Job Type:
    Full Time
  • Salary (PKR):
    Trainee Stipend
  • Job Location:
    Karachi, Pakistan
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Mar 12, 2016
  • Job Posting Date:
    Nov 12, 2015
Suite # 410 Caesar Tower, Shahra e Faisal, Pakistan
Job Description

Criteria for Eligibility (Education/Experience/Language )
Must have a Bachelors degree or equivalent.
2 or more years work experience will be an advantage
Must be fluent in English and Urdu.JOB DESCRIPTION:

JD:

The core job responsibilities for this post are as under:
- To answer telephone promptly and in a polite and professional manner.
-To obtain and enter accurate patient information in the provided database (Eg: Name, address, telephone number, Medical history, medicine patient is using etc).
-To record patient orders for drugs/medicines and process the same.
-To understand customers’ inquiries or complaints and deal effectively with patients and their care-givers
-Responsible for documenting all customer interactions in the provided computer system/database
-To utilize automated (or if unavailable, manual) computer software for reporting the adverse events and effectively communicating AE and related information to the client as per defined protocols or rules.
-To report Adverse event, if identified in the stipulated time of 24 hours to the client
-Responsible for solving problems and educating callers about health programs and procedures
-To refer patients to the online consultant for medical advice if needed.
-Other duties and special projects that are assigned by management.

 

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