Customer Service Representative & Asst. Manager

Job Responsibilities:
Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various IT Verticals products/services.
Drive provider retention by offering solutions to customers and potential customers.
Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures.
Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas.
Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment
 
Skill Set:
4+ years of experience in customer service required
Previous call center experience is strongly preferred (US Based CSR is a Plus)
Must possess strong MS office Suite proficiency
Strong verbal and written communication skills
Able to practice active and attentive listening skills, demonstrate proficient grammar, and deliver clear concise professional communication
Have highly adaptive communication (oral and written) and language skills to meet customer on their level
Demonstrate confidence and manage control of interaction as needed
Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds departmental adherence and attendance policies
Deliver exceptional customer service skills
Ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy